Cancellation and refund policy

The first 7 days are free and need no card, so there is nothing to refund. You are never charged unless you choose a plan.

You cancel in Google Play, not in HView: open Google Play › Account › Payments & subscriptions, choose HView and cancel. You can do this on the television, on a phone or on the web, at any time.

When you cancel, automatic renewal stops and what you have paid for lasts until the end of the current period. After that, HView drops to its plain mode. Nothing is deleted.

Payments are collected by Google Play, so refunds are handled under Google Play’s refund policy and process. Google decides requests made to it; you can start one from your Google Play order history.

If something went wrong on our side, such as being charged but not getting access, write to us through the contact page with your support code (Settings › Account) and the order details. We will look at it and, where it is justified, help you get a refund or fix the access.

A subscription belongs to one television. If you reset the television or want to move the subscription to another one, write to us with your support code and we will help.

Nothing here limits any right you have under mandatory consumer protection law, for example Türkiye’s Consumer Protection Law No. 6502 or the law where you live.